RETURN TO SENDER · Returns & Warranty

Effective Date: July 2026

WATKINS stands behind every product shipped under GLITCH·CANDY. This policy outlines your rights, return conditions, and warranty coverage.

Return Policy

WATKINS accepts returns within 30 days of delivery.

Eligibility Requirements:

  • Items must be unworn, unwashed, and in original condition

  • All tags must remain attached

  • Returns must include the original packing slip or order number

Non-Returnable Items:

  • Items marked as “Final Sale”

  • Customized or personalized products

  • Items damaged due to misuse or improper care

    How to Initiate a Return

    WATKINS has simplified the return process.

    Step 1: Email [email protected] with “RETURN REQUEST” and your order number

    Step 2: Receive a prepaid return shipping label from WATKINS

    Step 3: Pack your item securely and drop it off at any carrier location

    Step 4: Once WATKINS inspects your return, refunds are processed within 5-7 business days

      Refund Information

      WATKINS refunds the full purchase price to your original payment method.

      • Refund processing time: 5-7 business days after inspection

      • Original shipping costs: Non-refundable unless the return is due to a WATKINS error

      • Refund notifications: You will receive a confirmation email from WATKINS once completed

      WATKINS monitors return patterns. Excessive or suspicious return activity may result in limited future transactions.

      Exchanges

      WATKINS currently does not offer direct exchanges.

      For a different size, color, or product:

      1. Initiate a return following the steps above

      2. WATKINS processes your refund

      3. Place a new order at watkinsllcshop.com

      Warranty Policy

      WATKINS provides a 90-day limited warranty on all GLITCH·CANDY products.

      What the Warranty Covers:

      • Manufacturing defects in materials or workmanship

      • Printing or embroidery errors

      • Functional issues with accessories or closures

      What the Warranty Does Not Cover:

      • Normal wear and tear

      • Damage from improper washing or care

      • Accidental damage, stains, or alterations

      • Products purchased from unauthorized third-party sellers

      Warranty Claim Process

      If your product has a manufacturing defect:

      Step 1: Contact WATKINS within 90 days of delivery

      Step 2: Provide your order number, photos of the defect, and a brief description

      Step 3: WATKINS will evaluate your claim

      Step 4: Approved claims receive a replacement or full refund at WATKINS’ discretion

      Damage During Shipping

      WATKINS ensures all orders are carefully inspected and packaged before dispatch.

      If your order arrives damaged:

      • Notify WATKINS within 48 hours of delivery

      • Provide photos of the packaging and product

      • WATKINS will arrange for a replacement or full refund

      Return Shipping Costs

      WATKINS provides prepaid return labels for:

      • Damaged items

      • Manufacturing defects

      • Order errors made by WATKINS

      For all other returns, shipping costs are deducted from the refund amount or charged separately.

      International Returns

      WATKINS accepts international returns.

      • Return shipping costs are the responsibility of the customer unless due to a WATKINS error

      • Customs fees and duties are non-refundable

      • WATKINS recommends using trackable shipping for international returns

      Contact

      For return or warranty inquiries, reach out to WATKINS directly:

      Email: [email protected]
      Phone: (206) 579-7646
      Address: 6303 Waterwalk Ct, Richmond, TX 77469

      GLITCH·CANDY operates under WATKINS. Every return is processed with care. Every warranty claim is reviewed with fairness.