PACKET LOST · Shipping & Returns Policy

Effective Date: July 2026

WATKINS ensures every order is processed, packed, and shipped with care. This policy outlines shipping methods, delivery timelines, and the returns process for GLITCH·CANDY products.

Shipping Policy

WATKINS ships to most locations worldwide. All orders are processed from our fulfillment center and handed off to trusted carriers for delivery.

Processing Time

  • Orders are processed within 1-3 business days

  • Processing times may extend during high-volume periods — WATKINS notifies affected customers promptly

  • Orders placed on weekends or holidays are processed the next business day

Shipping Methods and Timelines

Domestic Shipping (United States)

  • Standard Shipping: 5-10 business days

  • Express Shipping: 2-4 business days

  • WATKINS offers free standard shipping on orders over a specified threshold — check the checkout page for current offers

International Shipping

  • Standard International: 14-20 business days

  • Express International: 7-12 business days

  • Delivery times vary by destination and customs processing

WATKINS notes that international shipments may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Carriers

WATKINS partners with trusted carriers for reliable delivery. Available carriers vary by destination and are selected at checkout. WATKINS recommends choosing tracked shipping for all orders to monitor delivery status in real time.

Order Tracking

WATKINS provides tracking information for every order.

  • Once your order is dispatched, WATKINS sends a shipping confirmation email with a tracking number

  • Tracking status updates may take 24-48 hours to appear after dispatch

  • For international orders, tracking may show limited updates while in transit across borders

WATKINS recommends monitoring your tracking link regularly. If tracking does not update within 5 business days of dispatch, contact WATKINS for assistance.

Lost or Delayed Packages

WATKINS takes delivery reliability seriously. In cases where packages are lost or significantly delayed, we investigate promptly.

Package Not Moving

  • If tracking has not updated for more than 7 business days, contact WATKINS

  • WATKINS will initiate an investigation with the carrier

  • Updates will be provided as soon as information becomes available

Package Marked as Delivered but Not Received

  • Check with neighbors or household members who may have accepted the package

  • Check delivery locations — packages may be left in secure areas

  • Contact the carrier directly with your tracking number

  • If the package remains missing, contact WATKINS within 5 days of the delivery notification

Lost Packages

  • If WATKINS confirms a package is lost, a replacement or full refund will be issued

  • WATKINS covers the cost of lost packages unless an incorrect address was provided by the customer

  • For international lost packages, WATKINS works with the carrier to resolve claims

Address Errors

WATKINS ships to the address provided at checkout. Responsibility for accurate address entry rests with the customer.

  • If an incorrect address is entered, contact WATKINS within 24 hours of placing your order

  • WATKINS will attempt to correct the address before dispatch

  • WATKINS cannot guarantee correction if the order has already shipped

  • Orders returned due to incorrect addresses are subject to reshipping fees

Returns Policy

WATKINS accepts returns within 30 days of delivery. Conditions apply.

Eligibility Requirements

  • Items must be unworn, unwashed, and in original condition

  • All tags must remain attached

  • Returns must include the original packing slip or order number

  • Items must be returned in their original packaging where possible

Non-Returnable Items

  • Items marked as “Final Sale”

  • Customized or personalized products

  • Items damaged due to misuse or improper care

  • Items returned without tags or original packaging

Initiating a Return

WATKINS has simplified the return process.

  • Email [email protected] with “RETURN REQUEST” and your order number

  • Receive a prepaid return shipping label from WATKINS

  • Pack your item securely and drop it off at any carrier location

  • Once WATKINS inspects your return, refunds are processed within 5-7 business days

Return Shipping Costs

  • WATKINS provides prepaid return labels for damaged items, manufacturing defects, or order errors made by WATKINS

  • For all other returns, shipping costs are deducted from the refund amount or charged separately

  • International return shipping costs are the responsibility of the customer unless due to a WATKINS error

  • WATKINS recommends using trackable shipping for all returns — lost returns without tracking cannot be processed

Refund Process

WATKINS processes refunds after inspection and approval.

Refund Timeline

  • Once WATKINS receives your return, inspection takes 3-5 business days

  • Approved refunds are processed within 5-7 business days

  • Refunds are issued to the original payment method used at checkout

  • Refund notifications are sent via email once processing is complete

Partial Refunds

  • Items returned with minor damage or signs of wear may receive a partial refund

  • Items returned without tags or packaging may receive a partial refund

  • WATKINS determines partial refund amounts on a case-by-case basis

Refund Denials

  • Items returned after the 30-day window may be denied

  • Items showing clear signs of wear, washing, or damage are not eligible

  • Items that do not match the original order may be denied

  • WATKINS will notify you if a refund is denied and provide the reason

Exchanges

WATKINS currently does not offer direct exchanges for a different size, color, or product.

For customers needing a different item:

  • Initiate a return following the steps above

  • WATKINS processes your refund

  • Place a new order at watkinsllcshop.com

WATKINS recommends placing your new order promptly to secure availability, especially for limited drops or items with low stock.

International Returns

WATKINS accepts returns from all countries we ship to.

  • Return shipping costs are the responsibility of the customer unless due to a WATKINS error

  • Customs fees, duties, and taxes are non-refundable

  • WATKINS recommends using a trackable shipping method for international returns

  • International returns may take longer to process due to customs clearance and transit times

Warranty Coverage

WATKINS provides a 90-day limited warranty on all GLITCH·CANDY products.

What the Warranty Covers

  • Manufacturing defects in materials or workmanship

  • Printing or embroidery errors

  • Functional issues with accessories or closures

What the Warranty Does Not Cover

  • Normal wear and tear

  • Damage from improper washing or care

  • Accidental damage, stains, or alterations

  • Products purchased from unauthorized third-party sellers

Warranty Claim Process

If your product has a manufacturing defect:

  • Contact WATKINS within 90 days of delivery

  • Provide your order number, photos of the defect, and a brief description

  • WATKINS will evaluate your claim

  • Approved claims receive a replacement or full refund at WATKINS’ discretion

Contact for Shipping and Returns

For shipping, return, or warranty inquiries, reach out to WATKINS directly:

Email: [email protected]
Phone: (206) 579-7646
Address: 6303 Waterwalk Ct, Richmond, TX 77469

Include your order number and a brief description of your issue for faster assistance.

GLITCH·CANDY operates under WATKINS. Every order is packed with care. Every return is handled with fairness.