FREQUENTLY ASKED QUESTIONS
WATKINS ensures that every product shipped matches the visual representation on GLITCH·CANDY. However, due to lighting conditions, screen display variations, and minor production batch differences, slight deviations in color or texture may occur. Rest assured, WATKINS quality control team inspects every item before dispatch—your order arrives functional, wearable, and true to the signal.
Your sales receipt is automatically generated and sent to the email address provided at checkout. WATKINS also stores a digital copy in our system. Simply reply to your order confirmation email with "REPRINT RECEIPT" in the subject line, and our system will resend your receipt within minutes. For orders placed through watkinsllcshop.com, you can also log in to your account and view your full order history under "PACKET LOG."
Email our support channel at [email protected] with "RETURN REQUEST" and your order number
Receive a prepaid return label via email
Pack your item securely and drop it off at any carrier location
Refunds are processed within 5-7 business days after WATKINS receives and inspects the returned item. Original shipping costs are non-refundable unless the return is due to a WATKINS error.
WATKINS monitors inventory signals in real time. Out of stock items may return depending on production schedules and material availability. We recommend clicking the "NOTIFY ME WHEN AVAILABLE" button on any sold-out product page. WATKINS will send a system alert to your email the moment new stock is loaded into our archive. Restocks are not guaranteed for limited-edition drops.
WATKINS ships to most locations worldwide. Domestic orders within the United States are processed and delivered within 5-10 business days. International orders typically arrive within 14-20 business days, depending on customs clearance and carrier availability.
All orders originate from our WATKINS fulfillment center at:
6303 Waterwalk Ct, Richmond, TX 77469
For remote areas or regions with restricted carrier access, please contact our team before placing your order. WATKINS will confirm whether delivery is available in your area and provide estimated transit times.